Use the exact product page or a complete custom brief
For catalogue products, send the page link so the title, reference, images and listed details remain attached to the enquiry. For a custom piece, provide dimensions, material, stones, finish, quantity, budget range and reference images.
The final quotation should state what is included and identify any item that remains an estimate, such as finished weight before production.
Confirm approval points and production timing
A custom order may include a drawing, 3D render, wax, sample or progress media. Agree which approval stages apply and understand that changes after an approval can affect cost and timing.
Ready stock, preorder items and made-to-order pieces have different timelines. Obtain the estimated production and dispatch window for the exact item instead of relying on a general delivery promise.
Separate shipping from destination charges
Shipping cost does not always include import duty, tax, brokerage or local handling. Ask which courier or service is proposed, whether the shipment is insured, who is the importer of record and which destination charges may be collected from the recipient.
Rules vary by destination and order value. The buyer should verify current local requirements; Nicki confirms the available shipping method and commercial documents for the specific order before dispatch.
- ◆Confirm the recipient’s full legal name, phone number and delivery address
- ◆Confirm declared description, value and available insurance
- ◆Keep the quotation, payment record, approval media and tracking number
- ◆Inspect the package promptly and preserve opening evidence if damage is visible
Keep one written order record
Store the accepted specification, quotation, approvals, shipping details and tracking in one conversation or order file. This protects both individual buyers and trade customers when an order contains multiple references or later repeat production.
Questions buyers ask
Does worldwide delivery mean duties are included?+
Not automatically. Shipping, duty, tax and brokerage are separate unless the quotation explicitly says otherwise. Destination charges are confirmed as far as the selected service allows.
Can a custom order be changed after approval?+
Changes may be possible before certain production stages, but they can alter price and timing. Request the change in writing and wait for confirmation before assuming it is accepted.
How is delivery timing calculated?+
The estimate combines readiness or production time with courier transit. Customs or destination processing may add time outside the production estimate.
