CARE / SETTINGS + FINISH + MECHANISMS SPECIFICATION BEFORE CLAIMS
PROTECT THE FINISH, SETTINGS AND MECHANISMS
Care requirements change with the metal, finish, stones, settings, clasps and mechanisms used in the piece. The guidance below reduces avoidable wear, while any warranty, repair or service commitment remains product-specific and is supplied in writing with the order.
Daily jewellery care
Avoid hard impacts, abrasive surfaces and unnecessary contact with perfume, chlorine, cleaning chemicals and cosmetics. Remove jewellery for sport, heavy work and activities that can pull clasps, bend posts or strike raised settings. Store pieces separately in a dry, lined compartment.
Use only a cleaning method suitable for the confirmed metal, finish and stone. Plated surfaces and complex stone settings can be damaged by aggressive polishing, ultrasonic cleaning or unsuitable chemicals. When unsure, request product-specific guidance before cleaning.
Iced watch and mechanism care
Do not assume a customized watch is water resistant. Keep it away from water until the product-specific sealing and service position is confirmed. Avoid impacts, magnets and extreme temperatures, and follow movement-specific guidance for setting or charging the watch.
Bracelet links, clasps, crowns and stone-set surfaces should be checked periodically for looseness or damage. Stop wearing the piece if a setting, clasp or control appears compromised; continued use can turn a repairable issue into a lost component.
Warranty, repair and support position
No universal warranty period is invented on this page. The written order terms identify any product-specific warranty, repair, remake or service position, relevant exclusions, process and responsibility for shipping or third-party work.
Report concerns promptly with the order reference, explanation, unedited photographs or video and packaging where relevant. The available solution depends on the confirmed terms, product condition, cause and applicable mandatory consumer rights.
Questions to settle before ordering
How long is the warranty?
Warranty and support terms are product-specific and confirmed in writing before payment; no universal period is advertised here.
Can I use an ultrasonic cleaner?
Only if it is suitable for the confirmed metal, finish, stones and construction. Ask before using aggressive cleaning methods.
Can an iced watch go in water?
Do not assume so. Customization can affect sealing, and the exact water-resistance position must be confirmed for the watch.
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